Yes and no. We fully comprehend and appreciate the distinctive requirements of both individuals and businesses. At the beginning of each month, we kindly request that you commit to a specific package that will be valid until the end of that particular month. Before the commencement of a new month, we will proactively reach out to you to discuss any desired modifications to your package. This allows for optimal flexibility and ensures that you have the freedom to adjust your services as needed. Beyond this monthly commitment, there are no long-term obligations or constraints.

We only accept payment through our billing software, Zoho. A valid credit card is required to be on file at all times and all major credit cards are accepted. We require payment at the time your package is selected. This upfront payment secures your hours for the month in your assistant’s schedule. At the end of the month, you will receive an invoice showing the amount owed, minus any funds obtained at the start of the month. Any additional agreed-upon work will also be at our hourly rate and the card on file will automatically be charged for the outstanding balance at the completion of the month.

The choice of the package that best suits your needs depends on your budget, social media experience, and how much time you want back. We highly recommend evaluating your budgetary constraints and keeping close track of the time you spend on social media-related content. You have the flexibility to modify your package before the commencement of a new month, ensuring it aligns perfectly with your evolving needs.

For individuals who are venturing into social media for the first time and have little experience in content creation, we recommend considering the starter or growth package. This package is designed to provide comprehensive support and guidance tailored to beginners, ensuring a smooth and successful start to your social media journey. If you already have some familiarity with social media platforms and have created content in the past, but are seeking fresh and innovative ideas to enhance your online presence, we suggest exploring our reels-only package or our enhanced/ultimate packages. These options are specifically designed to provide you with a constant stream of creative inspiration and engaging content strategies, helping you stand out and captivate your audience.

Due to the nature of our services, refunds are not available. You are encouraged to post any unused posts or reels at a later date. As a commitment to delivering high-quality work and dedicating time and effort to each project, we bill based on the work completed and the service package requested. We strive to provide exceptional service and ensure your satisfaction with the deliverables.

Sorry, we do not offer refunds. To honor your social media manager’s time and commit to your package each month, we cannot offer refunds for content that was not provided. Your social media manager will communicate with you what they need each month and there is an expectation that the content needed for the package you purchased will be provided. We strive to provide exceptional service and ensure your satisfaction with the deliverables; however, we do not provide refunds for issues out of our control.

It’s totally up to you! We recommend starting with the branded templates first that way your social media manager can start fresh with your new look. However, if you would like to get your social media going while working on your branded templates, we are more than happy to accommodate that.